Privacy Policy

1. Overview

TickerAI ("we", "us", "our") provides an AI-powered stock alert platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

a. Account Information

• Email address
• Name (if provided)
• Account identifiers

b. Contact & Notification Data

• Phone number (for SMS/WhatsApp alerts)
• Notification preferences (channels, alert types)
• WhatsApp opt-in status and timestamp

c. Usage Data

• Alerts created (symbols, thresholds)
• Interactions with opportunities and alerts
• Referral activity

d. Technical Data

• IP address
• Device/browser information
• Log data

3. How We Use Your Information

We use your data to:

• Deliver alerts via SMS, WhatsApp, and email
• Personalise opportunities and notifications
• Manage subscriptions and billing
• Track referral rewards
• Improve platform performance and user experience
• Ensure security and prevent abuse

4. Messaging & Communications

By opting in, you agree to receive:

• Price alerts
• Market opportunity notifications
• Account-related messages

You can opt out at any time by:

• Updating your notification preferences
• Following unsubscribe instructions in messages

We do not send unsolicited messages without your consent.

5. Third-Party Services

We use trusted providers:

• Twilio — SMS & WhatsApp delivery
• Stripe — payment processing
• AWS (Amazon Web Services) — hosting & infrastructure

These providers process data on our behalf under their own privacy policies.

6. Payments

We do not store your full payment details. Payments are securely processed via Stripe.

7. Data Retention

We retain data as long as your account is active and as needed for legal or operational purposes. You may request deletion of your account at any time.

8. Your Rights

You may access your data, update or correct your data, request deletion, and opt out of communications. To exercise rights, contact: hello@tickerai.ai

9. Security

We implement appropriate technical and organisational measures to protect your data.

10. Changes

We may update this policy. Continued use of TickerAI means you accept any updates.

11. Contact

For questions: hello@tickerai.ai